Helen Wang
I’ve revamped who knows how many websites and apps as a UX designer while working in super fast-paced, quick turn around projects with clients varying from MAANG companies to mom & pop shops. Most recently I have taken the plunge into people management and lead a team of 6 product people in an effort to design and deliver fresh new experiences to users in the telecom space.
Experience
Sr. Manager, Product Management | T-Mobile
Oct 2021 to present
Leading a team of product people and data analytics folks. My team works in 3 product spaces - Calling/Messaging in partnership with Google, unlocking devices across T-Mobile enterprise, and an application enabling non-TMO customers to activate a trial of the TMO network via eSIM technology on iPhones. On the ground, I collaborate across the org to identify strategic opportunities, create/clarify business requirements, and review product decisions as we review them up the corporate ladder.
Consultant | Slalom Consulting
Jul 2017 - Oct 2021
Often staffed as the sole design consultant within a diverse set of clients across multiple industries. Work included complete website overhauls/redesigns in custom CMSs, prototyping pilot experiences within technical restrictions and brand requirements, and running discovery workshops to identify and plan for MVP vs. ideal experience roadmaps. I also did a lot of cat herding, aligning on desired outcomes when multiple stakeholders were involved, and initiated what I like to call “come to Jesus” talks when things had gone awry.
Clients include: T-Mobile, Microsoft, Amazon, Swedish Providence, King County, Seattle City Light, KwikLok, NAPCA
UX Architect | SMITH
Mar 2016 - Jul 2017
Collaborated with our clients to identify business goals and desired outcomes, so I could appropriately craft user experiences that were easier to understand and ideally included a few moments of delight. The greatest value I brought to the table was not taking the client's asks at face value, but constantly asking why, why, why of the users AND the business to ensure that as we were trying to met key metrics, we were also creating an experience that addressed the actual customer pain points and requests.
Clients included: AT&T, Cansel, Honeywell, Smith Brother Farms, Instacart
Education
M.S. Psychology, minor Business
Tulane University
Fall 2009 to Winter 2012
Skills
User research, competitive research, customer journey mapping, requirements gathering, Documenting task flows and user flows \ Usability testing \ High level user story documentation \ People management
Toolkit
Organized
Patient
Communicative
Empathetic
Collaborative
English
Spanish
Mandarin
References
Guillermo Alvarez
Job Title, Business
555-555-5555
Rain Tilden
Job Title, Business
555-555-5555